OMV Builds a Stable Salesforce System with Long-Term Support from Intermino

Salesforce plays a central role in OMV’s daily operations. It’s a system people rely on, not something that can afford to be unstable or confusing.

Because Salesforce plays such an important role and keeps changing as the business changes, OMV needed more than occasional help. They needed a long-term partner who understands their system in depth, responds quickly, and continuously improves the platform in line with real operational needs.

Intermino has been supporting OMV’s Salesforce environment for four years. Over that time, the team has become a natural extension of OMV’s internal teams, handling daily support while also taking care of the system’s long-term health.

From day-to-day support to real ownership

Intermino supports OMV across the full range of Salesforce work, including administration, user support, fixing issues, building improvements, and helping with reports, dashboards, and integrations.

Because the same team has worked with OMV over an extended period, support is based on deep system knowledge rather than repeated onboarding. The team understands how the system is built, how people use it, and what usually causes problems. That makes support faster, calmer, and much more effective.

Over time, this approach shifted Salesforce support from reactive problem-solving to ongoing system optimization.

What this means in practice?

Through long-term support and system ownership, OMV achieved:

• A stable Salesforce system teams can rely on every day
• Faster issue resolution with a clearly defined support partner
• Reduced operational disruptions and uncertainty
• Better reporting and visibility
• A system that is easier to maintain and grow over time

A stable system that can still evolve…

Today, OMV runs a Salesforce environment that is continuously maintained and reliable in everyday work. When something breaks or needs to change, it is handled quickly by people who already know the system.

At the same time, Salesforce has not stayed the same. As OMV’s processes evolved, workflows inside Salesforce were adjusted to match how teams actually work. Manual workarounds were reduced, processes became clearer, and Salesforce increasingly became a central place where work really happens, not just a technical tool in the background.

Why long-term support matters?

OMV’s experience shows the value of having a long-term Salesforce partner. When the people supporting the system truly know it, support goes beyond fixing tickets. It protects the system, reduces risk, and allows steady improvement.

After four years of close cooperation, OMV has a stable Salesforce foundation and a partner they can rely on for both daily work and future development.